Description

This document presents an exemplar for maturity assessment, following the framework for assessmentof process capability levels and measurement of an organization’s maturity level for an ITES-BPOservice provider.

This document:

— uses the set of indicators for process performance and process capability;
— helps to collect the objective evidence that enables an assessor to determine the process ratings;
— helps to assess the result of the process capability level;
— serves as a measurement framework for processes and provides an organization maturity modelfor ITES-BPO organizations delivering the services;
— is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors,external assessors, ITES-BPO service providers and ITES-BPO service customers;
— supports the performance assessment by providing a framework to measure and derive capabilityand organization maturity levels.

Cross References:
ISO/IEC 30105-4:2016
ISO/IEC 29169:2016
ISO/IEC 30105-3:2016
ISO/IEC 33001:2015
ISO/IEC 30105-1:2016
ISO/IEC 30105-2:2016
ISO/IEC 33002:2015

All current amendments available at time of purchase are included with the purchase of this document.