AWWA M5

$69.00

M5: Water Utility Management
Handbook / Manual / Guide by American Water Works Association, 2005

Document Format: PDF

Description

This manual provides basic training in water utility management and organizational structure.

Designed for new managers and supervisors, it covers all areas of public water utility management:

-Organizational structure

-Financial management

-Customer service

-Operations and maintenance

-Safety and security

-Emergency planning

-Human resources

-Information systems

-Legal and regulatory issues

-Public communications

Product Details

Edition:
2nd
Published:
2005
ISBN(s):
0898670632
Number of Pages:
134
File Size:
1 file , 2.6 MB
Note:
This product is unavailable in Ukraine, Russia, Belarus

AWWA M5

$94.00

M5: Water Utility Management
Handbook / Manual / Guide by American Water Works Association, 2018

Document Format: PDF

Description

Increasing demands, changing technologies, uncertain costs, and aging systems complicate every utility manager’s role. M5 Water Utility Management was developed through the collaborative effort of leaders in the utility profession who have successfully met the challenges of managing a water utility. It is designed for both new and experienced managers who are looking to better understand all aspects of public utility management including:

  1. Regulatory Issues
  2. Utility Management Overview
  3. Strategic Planning
  4. Workforce Issues
  5. Information Management
  6. Infrastructure Management
  7. Financial Management
  8. Communication and Stakeholder Engagement
  9. Environmental Health & Safety

The third edition has been updated to reflect significant learnings within the industry. It includes the latest information on an array of areas such as emergency preparedness, workforce strategies, customer health and safety, technology, and more.

Product Details

Edition:
3rd
Published:
2018
ISBN(s):
9781625762474
Number of Pages:
145
File Size:
1 file , 7.9 MB
Note:
This product is unavailable in Ukraine, Russia, Belarus

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