Description
This slide presentation outlines strategies to take with customers and Board members when a rate increase is needed. Topics covered include: winning over the Board; managing expectations; train employees to answer FAQs; public meetings and hearings; a word about timing; how to talk about the rate itself; percentages and comparisons; special needs customers; and, dealing with the media.
Product Details
- Edition:
- Vol. – No.
- Published:
- 02/01/2007
- Number of Pages:
- 17
- File Size:
- 1 file , 260 KB
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
