Description
In 1995, the Phoenix, Arizona, Water Services Department embarked on a reengineering process to change its organizational structure, improve work practices, and enhance its technology. The utility transformed the way it runs its business by instituting a changed culture of empowered and responsible employees, self-directed work teams, employee-developed work practices, enhanced technology, and a new model for cooperation among employees, union, and management. As a result of the reengineering process, the utility was able to reduce staff without any layoffs (and despite continued growth) and achieve first year savings of $3 million.
Product Details
- Edition:
- Vol. 91 – No. 11
- Published:
- 11/01/1999
- Number of Pages:
- 8
- File Size:
- 1 file , 790 KB
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
