Description
This slide presentation outlines the City of Phoenix Water Services Department’s call center response to a boil water alert and the media coverage that followed. The event happened January 25, 2005 and the presentation outlines how the water department managed the crisis including:implement immediatewater conservationmeasures;activate staff;notify key accounts; and,maximize staffingresources to CallCenter. Lessons learned included:implement 24/7 shiftsimmediately;implementCommunications Team;expect more calls thanyou can answer; and, develop script for frontend recording.
Product Details
- Edition:
- Vol. – No.
- Published:
- 03/01/2006
- Number of Pages:
- 12
- File Size:
- 1 file , 1.4 MB
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
