Description
This slide presentation outlines information on customer satisfaction, focusing on understanding customers and their perceptions of water service. A case study of customer satisfaction at the City of Ann Arbor Water Utilities is outlined. Benchmarking customer satisfaction is outlined.
Product Details
- Edition:
- Vol. – No.
- Published:
- 04/07/2004
- Number of Pages:
- 38
- File Size:
- 1 file , 2.5 MB
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
